Return & Refund Policy

ZainDraws
Effective Date: 21st November 2026

At ZainDraws, every piece of art is created and packaged with care. We want your experience of receiving our artwork to feel just as special as the art itself.

As our products include art prints, collectible editions, and art mail memberships, we have outlined the following policy to ensure a smooth and transparent shopping experience.

1. Returns & Exchanges

Due to the delicate and collectible nature of our artwork, we do not accept returns or exchanges for change of mind, incorrect purchases, or personal preference.

We encourage customers to carefully review product descriptions, dimensions, paper details, and other specifications before placing an order.

2. Damaged or Incorrect Orders

We take great care in packaging every order. However, if your artwork arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number.

• Clear photographs or a video showing the damage or incorrect item.

• Photographs of the packaging, where applicable.

Once we review your request, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Please retain the original packaging until your concern has been resolved.

3. Refunds

Refunds will only be considered for eligible cases, such as verified damaged or incorrect orders, or where a refund is otherwise required under applicable law.

Once approved, refunds will be processed to the original payment method. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Shipping charges, if any, may not be refundable unless required by applicable law.

4. Art Mail & Memberships

ZainDraws art mail memberships are designed to deliver a thoughtful, curated art experience over a specified period.

• Membership payments are generally non-refundable once the membership period has begun or an order has been processed.

• Memberships cannot be refunded for individual mailers that have already been dispatched.

• Requests to cancel future renewals, where applicable, should be made before the next billing date.

• If an art mail order arrives damaged or is not delivered, please contact us so we can review the issue and determine the appropriate resolution.

Any specific cancellation, renewal, or refund terms displayed at checkout will also apply, subject to applicable law.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed or dispatched.

Once an order has been shipped, it cannot be cancelled under this policy.

6. Shipping & Delivery Issues

Customers are responsible for providing accurate shipping details at checkout. ZainDraws cannot guarantee successful delivery when incorrect or incomplete information has been provided.

If your order is delayed, marked as delivered but not received, or appears to be lost in transit, please contact us. We will review the available tracking information and assist you with the next steps.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

7. Contact Us

For questions regarding returns, refunds, damaged orders, or membership cancellations, please reach out to us at:

Email: zainab14ujjainwala@gmail.com
Instagram: zaindraws_

Please include your order number in all correspondence so we can assist you promptly.

Thank you for supporting independent art and allowing ZainDraws to be a part of your world.

Each artwork is made to be collected, cherished, and lived with. We appreciate your understanding and support.

— Team ZainDraws