Terms of service

Terms of Service

ZainDraws
Effective Date: 21st November 2026

Welcome to ZainDraws. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About ZainDraws

ZainDraws is an independent art brand offering art prints, illustrations, collectible artwork, and art mail experiences. Through our website, we aim to make art accessible while preserving the personal, thoughtful nature of collecting and receiving art.

In these terms, “we,” “us,” and “our” refer to ZainDraws. “You” and “your” refer to any visitor, customer, or user of our website.

2. Eligibility

By using our website or purchasing from us, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are making a purchase on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products & Artwork

We make every effort to display our artwork, colours, dimensions, materials, and product details as accurately as possible.

Please note that:

  • Colours may appear slightly different depending on your screen, device, or display settings.

  • Minor variations in handmade or individually produced items may occur and are part of their individual character.

  • Product availability may change without prior notice.

  • Limited-edition and collectible prints may be available only in specified quantities.

We reserve the right to discontinue a product or limit quantities where reasonably necessary.

4. Orders & Payments

By placing an order, you agree to provide accurate, complete, and current information, including your contact details, billing information, and shipping address.

All orders are subject to acceptance and product availability. We reserve the right to cancel an order in cases such as payment issues, inaccurate information, suspected fraudulent activity, or genuine stock or pricing errors.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

Payments must be completed through the payment methods made available at checkout.

5. Pricing & Taxes

All prices will be displayed on the website in the stated currency. Applicable shipping charges, taxes, and other fees, where relevant, will be communicated during checkout or as required by law.

We reserve the right to update prices and product offerings. Price changes will not alter an order that has already been accepted, except where correction or cancellation is permitted by law.

6. Shipping & Delivery

We aim to dispatch orders within the estimated processing times stated on the relevant product or checkout page.

Delivery timelines are estimates and may be affected by courier delays, public holidays, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. If an order is delayed, damaged, or appears to be lost, please contact us for assistance.

Any shipping-related rights available under applicable consumer protection laws remain unaffected.

7. Returns, Refunds & Cancellations

Our Return & Refund Policy forms part of these Terms of Service.

Because our products include collectible artwork and printed editions, certain purchases may not be eligible for returns due to a change of mind. However, eligible claims involving damaged, defective, or incorrect products will be handled according to our published policy and applicable law.

Order cancellations may be possible before processing or dispatch. Membership cancellation and refund conditions are explained in the relevant membership terms.

Please review our Return & Refund Policy before placing an order.

8. Art Mail Memberships & Subscriptions

ZainDraws may offer recurring or fixed-term art mail memberships that provide curated artwork or related items at stated intervals.

Where applicable, the following conditions apply:

  • Membership prices, billing frequency, included items, and delivery schedules will be communicated before purchase.

  • Customers must provide accurate delivery details and maintain valid payment information for recurring payments.

  • Membership renewals, where offered, will follow the renewal terms disclosed at checkout.

  • Cancellation requests must follow the process and deadlines stated in the relevant membership details.

  • Refund eligibility for dispatched mailers, processed orders, and membership fees is governed by the applicable membership and refund terms.

We may make reasonable changes to future mailers, packaging, or delivery schedules when necessary. Any material changes to membership terms will be communicated where required.

9. Intellectual Property & Copyright

All original artwork, illustrations, designs, photographs, product images, written content, branding, logos, and other creative materials displayed on ZainDraws are owned by ZainDraws or used with appropriate permission, unless otherwise stated.

Purchasing a physical artwork or print does not transfer copyright or grant permission to reproduce, distribute, modify, sell, commercially exploit, or publicly display the artwork for commercial purposes.

Unless expressly agreed to in writing, all copyright and intellectual property rights remain with the original rights holder.

Customers may enjoy their purchased artwork for personal use but may not reproduce or redistribute it without prior written permission.

10. Acceptable Use of the Website

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive purposes.

  • Attempt to interfere with the website's security, operation, or functionality.

  • Copy, scrape, reproduce, or commercially exploit website content without authorisation.

  • Submit false information or misuse our ordering, payment, or customer support systems.

  • Infringe the intellectual property or other rights of ZainDraws or third parties.

We may restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.

11. Third-Party Services

Our website may use third-party services for payments, website hosting, analytics, shipping, and other functions.

These services may be governed by their own terms and privacy policies. ZainDraws is not responsible for the independent operation of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

12. Privacy & Personal Information

We collect and use personal information as needed to process orders, deliver products, manage memberships, provide customer support, and op